{"id":536,"date":"2026-06-17T10:25:26","date_gmt":"2026-06-17T08:25:26","guid":{"rendered":"https:\/\/www.it-resell.com\/blog\/glossar\/itsm\/"},"modified":"2026-06-17T10:25:26","modified_gmt":"2026-06-17T08:25:26","slug":"itsm","status":"publish","type":"glossar","link":"https:\/\/www.it-resell.com\/blog\/glossar\/itsm","title":{"rendered":"ITSM \u2014 IT Service Management"},"content":{"rendered":"<p><strong>ITSM (IT Service Management)<\/strong> umfasst alle Aktivit\u00e4ten, Richtlinien und Prozesse, durch die eine IT-Organisation Dienste f\u00fcr Kunden plant, bereitstellt, verwaltet und verbessert. ITSM-Frameworks wie ITIL 4 strukturieren Prozesse f\u00fcr Incident Management, Change Management, Service Request und Problem Management. F\u00fchrende ITSM-Tools sind ServiceNow, Jira Service Management und Freshservice.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Methodisches Framework zur Bereitstellung und Verwaltung von IT-Services.<\/p>\n","protected":false},"template":"","meta":{"kurzdefinition":"Methodisches Framework zur Bereitstellung und Verwaltung von IT-Services.","synonyme":"","verwandte_begriffe":"","shop_ziel":"","stufe":""},"produktbereich":[],"hersteller":[],"produkttyp":[],"thema":[],"class_list":["post-536","glossar","type-glossar","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.it-resell.com\/blog\/wp-json\/wp\/v2\/glossar\/536","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.it-resell.com\/blog\/wp-json\/wp\/v2\/glossar"}],"about":[{"href":"https:\/\/www.it-resell.com\/blog\/wp-json\/wp\/v2\/types\/glossar"}],"wp:attachment":[{"href":"https:\/\/www.it-resell.com\/blog\/wp-json\/wp\/v2\/media?parent=536"}],"wp:term":[{"taxonomy":"produktbereich","embeddable":true,"href":"https:\/\/www.it-resell.com\/blog\/wp-json\/wp\/v2\/produktbereich?post=536"},{"taxonomy":"hersteller","embeddable":true,"href":"https:\/\/www.it-resell.com\/blog\/wp-json\/wp\/v2\/hersteller?post=536"},{"taxonomy":"produkttyp","embeddable":true,"href":"https:\/\/www.it-resell.com\/blog\/wp-json\/wp\/v2\/produkttyp?post=536"},{"taxonomy":"thema","embeddable":true,"href":"https:\/\/www.it-resell.com\/blog\/wp-json\/wp\/v2\/thema?post=536"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}