{"id":540,"date":"2026-06-17T10:25:26","date_gmt":"2026-06-17T08:25:26","guid":{"rendered":"https:\/\/www.it-resell.com\/blog\/glossar\/incident-management\/"},"modified":"2026-06-17T10:25:26","modified_gmt":"2026-06-17T08:25:26","slug":"incident-management","status":"publish","type":"glossar","link":"https:\/\/www.it-resell.com\/blog\/glossar\/incident-management","title":{"rendered":"Incident Management (ITIL)"},"content":{"rendered":"<p><strong>Incident Management<\/strong> ist der ITIL-Prozess zur Wiederherstellung normaler Servicebetrieb nach St\u00f6rungen (Incidents) so schnell wie m\u00f6glich. Ein Incident ist eine nicht geplante Unterbrechung oder Beeintr\u00e4chtigung eines IT-Services. Der Prozess umfasst Erkennung, Klassifizierung, Priorisierung, Diagnose, Eskalation, L\u00f6sung und Dokumentation \u2014 alles mit klar definierten SLA-Zeiten.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ITIL-Prozess zur schnellen Wiederherstellung normaler IT-Services nach St\u00f6rungen.<\/p>\n","protected":false},"template":"","meta":{"kurzdefinition":"ITIL-Prozess zur schnellen Wiederherstellung normaler IT-Services nach St\u00f6rungen.","synonyme":"","verwandte_begriffe":"","shop_ziel":"","stufe":""},"produktbereich":[],"hersteller":[],"produkttyp":[],"thema":[],"class_list":["post-540","glossar","type-glossar","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.it-resell.com\/blog\/wp-json\/wp\/v2\/glossar\/540","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.it-resell.com\/blog\/wp-json\/wp\/v2\/glossar"}],"about":[{"href":"https:\/\/www.it-resell.com\/blog\/wp-json\/wp\/v2\/types\/glossar"}],"wp:attachment":[{"href":"https:\/\/www.it-resell.com\/blog\/wp-json\/wp\/v2\/media?parent=540"}],"wp:term":[{"taxonomy":"produktbereich","embeddable":true,"href":"https:\/\/www.it-resell.com\/blog\/wp-json\/wp\/v2\/produktbereich?post=540"},{"taxonomy":"hersteller","embeddable":true,"href":"https:\/\/www.it-resell.com\/blog\/wp-json\/wp\/v2\/hersteller?post=540"},{"taxonomy":"produkttyp","embeddable":true,"href":"https:\/\/www.it-resell.com\/blog\/wp-json\/wp\/v2\/produkttyp?post=540"},{"taxonomy":"thema","embeddable":true,"href":"https:\/\/www.it-resell.com\/blog\/wp-json\/wp\/v2\/thema?post=540"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}