{"id":624,"date":"2026-06-17T10:41:33","date_gmt":"2026-06-17T08:41:33","guid":{"rendered":"https:\/\/www.it-resell.com\/blog\/glossar\/sla-ola\/"},"modified":"2026-06-17T10:41:33","modified_gmt":"2026-06-17T08:41:33","slug":"sla-ola","status":"publish","type":"glossar","link":"https:\/\/www.it-resell.com\/blog\/glossar\/sla-ola","title":{"rendered":"SLA \/ OLA \u2014 Service Level Agreement"},"content":{"rendered":"<p>Ein <strong>SLA (Service Level Agreement)<\/strong> ist eine vertragliche Vereinbarung zwischen IT-Anbieter und Kunden \u00fcber messbare Service-Parameter: Verf\u00fcgbarkeit (z. B. 99,9 %), Antwortzeiten, Incident-Response-Zeiten und Support-Zeiten. Ein <strong>OLA (Operational Level Agreement)<\/strong> ist die interne Entsprechung zwischen IT-Teams. SLA-Breach-Klauseln definieren Konsequenzen bei Nichteinhaltung; Service Credits sind \u00fcbliche Kompensation.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Vertragliche Vereinbarungen \u00fcber IT-Serviceniveaus.<\/p>\n","protected":false},"template":"","meta":{"kurzdefinition":"Vertragliche Vereinbarungen \u00fcber IT-Serviceniveaus.","synonyme":"","verwandte_begriffe":"","shop_ziel":"","stufe":""},"produktbereich":[],"hersteller":[],"produkttyp":[],"thema":[],"class_list":["post-624","glossar","type-glossar","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.it-resell.com\/blog\/wp-json\/wp\/v2\/glossar\/624","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.it-resell.com\/blog\/wp-json\/wp\/v2\/glossar"}],"about":[{"href":"https:\/\/www.it-resell.com\/blog\/wp-json\/wp\/v2\/types\/glossar"}],"wp:attachment":[{"href":"https:\/\/www.it-resell.com\/blog\/wp-json\/wp\/v2\/media?parent=624"}],"wp:term":[{"taxonomy":"produktbereich","embeddable":true,"href":"https:\/\/www.it-resell.com\/blog\/wp-json\/wp\/v2\/produktbereich?post=624"},{"taxonomy":"hersteller","embeddable":true,"href":"https:\/\/www.it-resell.com\/blog\/wp-json\/wp\/v2\/hersteller?post=624"},{"taxonomy":"produkttyp","embeddable":true,"href":"https:\/\/www.it-resell.com\/blog\/wp-json\/wp\/v2\/produkttyp?post=624"},{"taxonomy":"thema","embeddable":true,"href":"https:\/\/www.it-resell.com\/blog\/wp-json\/wp\/v2\/thema?post=624"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}