Hardware Service
IT-Resell – your experienced and reliable hardware service provider
Our Portfolio
A functioning IT infrastructure is of crucial importance in almost every company. With the hardware service from IT-Resell, you benefit from fast support and can minimize downtime in the event of hardware and IT problems. If you need service, we are there for you round the clock.
15+
Years of experience
Your IT, our service: professional support around the clock
Our proven strengths: Your success is our focus
With the hardware services from IT-Resell, you can protect your hardware with the right maintenance and service services and choose from various service levels for optimal support. In the event of a fault, we are at your side throughout Europe with comprehensive services. Our services range from 24/7, multilingual telephone support and immediate hardware replacement from our warehouse to troubleshooting with an experienced technician on site. This also applies to end-of-life and end-of-service hardware that no longer receives support from the manufacturer but is far from ready for the landfill.
Efficient service from a single source
We provide you with a customized hardware service that is tailored to your company and your IT. Opt for a flexible service contract and secure your IT so that you can concentrate on your business success and don't have to search for the right contact person when service is required.
Experienced support round the clock
In the event of IT malfunctions or even failures, constantly available support is essential. At IT-Resell, we offer you a multilingual 24-hour hotline for rapid assistance, which is also available at weekends. Thanks to modern tools such as remote analysis, we can support you quickly and competently to prevent lengthy downtimes.
Immediate hardware exchange in case of emergency
If you opt for our hardware service, you benefit from our rapid hardware replacement at the appropriate service level. The appropriate redundancy devices for your hardware are physically stored in our warehouse and can be dispatched immediately in the event of a service call. If necessary, experienced technicians will replace a defective switch or other failed hardware on site within 24 hours with the replacement device reserved for you - anywhere in Europe.
These advantages make hardware services indispensable for your company
Cost-efficient service
An individual and, therefore, tailor-made hardware service relieves entrepreneurs of many worries. We at IT-Resell are a reliable contact for a quick problem solution in the event of a service issue and, compared with manufacturer maintenance contracts, offer a particularly cost-efficient hardware service from a single source.
Fast-response support
With the hardware service from IT-Resell, competent help is always just a phone call away. We offer a comprehensive service so that your IT is running smoothly again quickly, including a 24-hour hotline for quick help, the rapid provision of replacement devices reserved especially for you, and troubleshooting by experienced technicians on site.
One contact for IT problems
Hardware and IT problems are time-critical, and no company can afford long downtimes. With a hardware service provider, you have a cross-manufacturer contact person at your side who can quickly remedy any malfunctions or failures. This means that your IT is fully operational again in no time at all.
Everything from a single source
Services
Discover our sustainable IT solutions with IT-Resell.
With our comprehensive services, we take over the monitoring, maintenance and optimization of your entire systems. We proactively ensure performance, stability and security so that you can concentrate fully on your core business without risking downtime.
Cloud Service
We provide computing power, storage and software over the Internet.
Our cloud services offer you flexible and quickly scalable IT solutions that allow you to securely access your data and applications from anywhere. With our energy-efficient and cost-saving cloud solutions, you can increase the efficiency and sustainability of your IT infrastructure.
Managed Service
Management and maintenance of IT systems by external providers.
With our managed services, we take over the monitoring, maintenance and optimization of your IT systems. We proactively ensure the performance, stability and security of your IT infrastructure so that you can concentrate fully on your core business without risking downtime.
Frequently asked questions
For which devices does IT-Resell offer hardware services?
We at IT-Resell offer you and your company comprehensive hardware services. With our individual offers you can take new hardware and refurbished IT devices into service. You also have the option of using our services to insure hardware that you did not purchase from IT-Resell. We are also happy to assist you as a reliable service provider with problems, malfunctions and defects in end-of-life (EOL) and end-of-service (EOS) hardware.
Can I book individual service packages with IT-Resell?
You can book various individual service packages with us and thus benefit from tailor-made Hardware-as-a-Service (HaaS). Work with us to agree on the service level that exactly suits your company and your IT infrastructure.
How does the use of hardware services contribute to the cost efficiency of my company?
With IT-Resell you have an experienced service provider at your side who, in the event of a service, can avoid long downtimes and the associated costs with quick and competent help. Thanks to our individual service packages, you only pay for the services you really need. You also benefit from a central IT contact, which enormously reduces administrative effort compared to manufacturer maintenance contracts.
Does IT-Resell offer suitable replacement devices in the event of a hardware defect?
With the appropriate service level, you benefit from a quick hardware replacement. We maintain physical replacements for your specific hardware that we can ship immediately from our warehouse in the event of an emergency. If necessary, our experienced technicians will replace the defective device at your location within 24 hours - throughout Europe.
What advantages does IT-Resell’s hardware service offer?
IT-Resell's hardware service offers tailored support, flexible contract options, responsive 24/7 support and up to ten years warranty. We guarantee a quick hardware replacement with redundancy devices in stock and technicians deployed throughout Europe within 24 hours. We also support end-of-life and end-of-service hardware, which extends the life of your devices and reduces costs.
How quickly will I receive help and support in the event of a service?
In the event of a network disruption or IT failure, our 24-hour hotline is available around the clock - even on weekends. This means that multilingual and competent support is always just a phone call away and can quickly arrange all other necessary services if required.
What is the process in the event of a service?
If you have problems with your IT infrastructure, you will benefit from our responsive hardware service. Your first point of contact is our multilingual telephone support, which is available around the clock and can provide you with quick, competent help. As part of the error analysis, which works remotely, our support can initiate all necessary maintenance steps in a time-saving manner. This ranges from sending the replacement devices reserved for you and held in our warehouse to having technicians on site at your location. Our experienced specialist staff will support you throughout Europe with their expertise and will only leave when your IT is functioning smoothly again.
Contact us with your request
Or call us directly
Serhat Altuntas from the sales team will be happy to help you with any questions.
Phone
+49 391 59180377
Let us advise you without obligation!