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Wir bieten Dir, den Support für alles, was noch läuft. Mit unseren Hardware-Services bekommst Du genau die Unterstützung, die Deine IT verdient – individuell wählbar, europaweit verfügbar und bereit, wenn’s drauf ankommt. Ob Hardware-Support, Garantieerweiterungen oder schnellen Austausch im Schadensfall.
Wir kümmern uns!
Finde den Support, der zu dir passt.
Feature | Premium+ | Premium | Express | Compact | Advanced |
---|---|---|---|---|---|
Servicezeit | 24x7 | 24x7 | 10x5 | 10x5 | 10x5 |
Reaktionszeit | 4h | 4h | 4h | 4h | NBD |
Vor-Ort-Service / Vendor unsupported | ✔ | ✔ | ✔ | ✔ | ✔ |
Remote Support | ✔ | ✔ | ✔ | ✔ | ✔ |
Telefon Support | ✔ | ✔ | ✔ | ✔ | ✔ |
E-Mail Support | ✔ | ✔ | ✔ | ✔ | ✔ |
Ticketing System | ✔ | ✔ | ✔ | ✔ | |
Monitoring | ✔ | ✔ | ✔ | ✔ | |
Patch Management | ✔ | ✔ | ✔ | ✔ | |
Asset Management | ✔ | ✔ | ✔ | ✔ | |
Dokumentation | ✔ | ✔ | ✔ | ||
Reporting | ✔ |
Free Hardware Health Check: Identify EOL & EOS products before they slow down your IT.
Don't wait for a failure – we check your hardware for EOL and EOS products and provide you with clear recommendations on how to prepare your technology for the future before problems arise.
Identification of EOS and EOL hardware in your IT
Individual evaluation and recommendations for action
Future-proof solutions
Not just satisfied customers - enthusiastic partners.
Sascha Franke
Deko Design Systems
Through the extended warranty and replacement hardware, we avoid downtime and expensive new purchases. Top service, clear processing, no surprises.
Hein Altenbroxter
Musician & Coach
The free health check opened our eyes. Now we know what needs to be replaced – with a plan and without panic if something fails. This way, we can work calmly.
Ms. Thi Hong Tran
CEO SHDL
Our IT is relieved and we finally have room for projects again. Support takes care reliably – even for hardware that no one else maintains anymore.
Founder & CEO
My mission: Simple. Reliable. Always there.
I believe sustainable IT begins where others stop providing support and the warranty expires. And that is our goal: to make IT truly sustainably usable – even beyond EOL and EOS. Because functioning hardware deserves a second round, with maintenance and support that is there when it is needed.
This is lived sustainability.
Frequently Asked Questions
What happens when a device no longer receives support from the manufacturer?
No problem – we also take care of EOL and EOS hardware.
Do I need to have my own replacement devices ready?
No – we keep preconfigured hardware ready for you.
Are there fixed service levels?
Yes – from basic to premium, depending on needs and budget.
Do you also support international locations?
Sure – we are at your service across Europe.
Who helps me in an emergency?
No call centers – but real experts, available around the clock.
What if the device is already really old?
As long as Solange's runs, it runs – we also take over older hardware with EOL/EOS status.
Do I have to use a specific brand?
No – we are manufacturer-independent and flexible.
How does the exchange proceed in a serious case?
Simple: Report a malfunction, replacement device sent – often on site the very next day.
Can only individual devices be secured?
Yes – you don't have to book the entire stock right away.
How much does it cost me monthly?
You only pay for what you need – transparent, without hidden costs.
And what if my company grows?
No problem – our service grows with you and adapts flexibly.
Is there also help on site?
Yes – if needed, a technician will come directly to you.