Managed Service
Managed services from IT-Resell - we take care of your IT
Our Portfolio
As a provider of managed services, we at IT-Resell take over the administration of your IT infrastructure, from regular maintenance to quick help in an emergency - just as you wish.
15+
Years of experience
Managed services - that's what it's all about
With this concept, you hand over specific tasks in your IT to us as a managed service provider. We at IT-Resell carry out these via remote analysis and remote access, replacing or supplementing your local IT department, for example. Our range of services extends from individual sub-areas and tasks to complete managed IT.
We offer these types of managed services
Monitoring
With monitoring, you hand over the ongoing control and monitoring of your systems to us. Using IT monitoring, we at IT-Resell analyse servers, network devices, applications or databases and ensure a smooth and efficient environment.
Managed-Security-Service (MSS)
With us, you put your company's IT security in experienced hands. Our Managed Security Service configures your firewall, sets up an intrusion detection system, detects threats early and in real time and carries out vulnerability management. We also take care of compliance with legal regulations.
Managed Workplace
With a Managed Workplace, we take over the provision of your software as an external service provider. We at IT-Resell keep the applications up to date, support your employees via helpdesk in the event of problems, proactively monitor the systems and take care of device management.
Managed Service with a concept for optimal solutions
Our managed services follow a clear concept. This is how we bring structure to your IT and ensure needs-based, optimized processes. This happens in the following steps:
1
Needs analysis
In the first step, we analyse your requirements and develop a strategy for your managed services based on them.
2
Individual advice
It is very important to us to support you and take you along with us in the digitalization of your company. For this reason, at IT-Resell you have a personal contact who takes care of your IT and keeps you informed about every step.
3
Introduction of managed services
At IT-Resell we integrate the managed services seamlessly into your ongoing operations. This means there are only minimal interruptions in your daily work.
4
Administration and control
Our managed services include real-time monitoring with comprehensive monitoring of important data. This allows our administrators to react proactively and ensure optimal availability of services at all times.
5
Process optimization
We continuously analyse your systems and make adjustments based on the results. This ensures the security and performance of your IT at all times.
Managed IT with IT-Resell: The advantages for your company
Individual service
You choose the scope and performance of the managed IT exactly according to your needs. This means you can outsource to us at IT-Resell for the exact area you need and want professional support.
Security and reliability
Thanks to digitalization, the success of a company is increasingly dependent on functioning software and hardware. Failures are expensive and, in the worst case, interrupt entire work processes. With our managed IT, you increase the reliability and security of your IT.
Cost optimization
Maintaining your own IT department is a costly affair. With IT-Resell, you can outsource these tasks and receive customized software and hardware services in return.
Everything from a single source
Services
Discover our sustainable IT solutions with IT-Resell
With our comprehensive services, we take over the monitoring, maintenance and optimization of your entire systems. We proactively ensure performance, stability and security so that you can concentrate fully on your core business without risking downtime.
Cloud Service
We provide computing power, storage and software over the Internet
Our cloud services offer you flexible and quickly scalable IT solutions that allow you to securely access your data and applications from anywhere. With our energy-efficient and cost-saving cloud solutions, you can increase the efficiency and sustainability of your IT infrastructure.
Hardware Service
We offer repair, maintenance and support for your IT devices.
Our hardware service includes the provision, maintenance and repair of your IT hardware. We ensure that your devices always function reliably and that you can pursue a sustainable, resource-saving approach thanks to the long service life of the hardware.
Frequently asked questions
What is a managed service?
A managed service is a service that a provider provides including all services. The IT service provider takes over maintenance and installation of updates and is responsible for the security of the infrastructure. Managed services include a wide range of services, including web hosting, IT rental, voice over IP solutions, security solutions such as managed firewall or even remote analysis of servers in your own buildings. Users of such a service pay a monthly fee that is either fixed or based on the extent of use.
What types of managed services are there?
There are many variants in the area of managed services. Services in the cloud such as Software-as-a-Service also belong in this area. With managed IT, a service provider specifically takes care of your hardware in the infrastructure. Technical support is also available for you and your company in this form. Another variant of these services is the management of your network, whereby the service provider manages the firewall or implements spam protection. This extends to managing business processes with software and other solutions.
What advantages does managed IT have for companies?
The concept offers several advantages for you as a company. First and foremost, you receive a professional service that takes care of your IT around the clock. It is often difficult to organize seamless monitoring of software and infrastructure with your own resources. You also benefit from expert support that takes care of your concerns and acts like your own IT department. In addition, you don't have to worry about points such as maintenance. Through ongoing monitoring and remote analysis, service providers identify problems at an early stage before they lead to IT disruptions.
How do installation, maintenance and repairs work in practice?
The IT service provider’s support staff have remote access to your IT infrastructure. In this way, the service is able to carry out a remote analysis. Direct access to software, the technology in the network and other points in the infrastructure are also possible. The service employees carry out installations, updates or even troubleshooting via the Internet. Through secure tunnels and software for remote maintenance, IT service providers are able to provide a service just like an on-site administrator.
How much do managed service providers cost?
The exact cost of such a service depends on various factors. These are usually recorded in an individual service level agreement (SLA). As a rule, monthly billing takes place. The decisive factors are the size of the company, the scope of the service and the use of the service. The service level agreement then also states which services are included in the service and what additional costs may arise for using them.
Contact us with your request
Or call us directly
Serhat Altuntas from the sales team will be happy to help you with any questions.
Phone
+49 391 59180377
Let us advise you without obligation!