Warranty Terms and Conditions for Businesses / Commercial Buyers

We attach great importance to the quality and reliability of all the products we offer. Despite careful inspection, technical faults may occur in isolated cases. We therefore provide a voluntary guarantee on selected products for commercial buyers in accordance with the following terms and conditions.

This warranty applies exclusively to traders within the meaning of Section 14 of the German Civil Code (BGB). A trader is a natural or legal person, or a partnership with legal capacity, who, when entering into a legal transaction, is acting in the course of their commercial or self-employed professional activity.

For consumers, only the statutory warranty rights apply.

1. Warranty Provider

IT-RESELL.COM UG (limited liability)
Tismarstraße 24
39108 Magdeburg
Germany

Email: [email protected]
Telephone: +49 391 50548611

2. Warranty period

The warranty period begins on the date the contract is concluded (date of purchase).

• New goods: 2-year warranty
• Refurbished goods: 3-year warranty

3. Scope of the warranty

During the warranty period, we will rectify any faults that can be proven to be due to material or manufacturing defects.

The warranty service will be provided, at our discretion, by:

• repair of the device or
• replacement with an equivalent device.

Replaced devices or components become our property. The performance of warranty services neither extends nor restarts the warranty period.

4. Making a warranty claim

Warranty claims must be made immediately upon becoming aware of the fault, within the warranty period.

To make a warranty claim, please proceed as follows:

1. Contact our customer service team by email or telephone.
2. Describe the fault as precisely as possible and have your order number or proof of purchase to hand.
3. You will then receive further information on how to return the device.

If the claim is valid, you will receive a repaired device or an equivalent replacement. We will cover the return postage costs in the event of a valid warranty claim, provided that the customer’s registered address or delivery address is within the European Union.

5. Exclusions from the warranty

The warranty does not cover damage caused by:

• misuse or improper use
• environmental factors (e.g. moisture, heat, power surges or dust)
• Failure to observe safety or operating instructions
• Physical impact (e.g. blows, knocks or falls)
• Interference or repairs carried out by unauthorised persons
• Attempts at unauthorised repairs
• Sending the item in packaging that is not suitable for transport

6. Services not covered by the warranty

Defects or damage not covered by the warranty can be rectified by us subject to payment of the costs. Please contact our customer service team for a quote. In this case, the customer is responsible for the postage costs.

7. Exclusions

The following are excluded from the warranty:

• Software and software licences
• Damage to data or loss of data